Carrier IQ was founded to improve the quality and reliability of mobile networks and handsets by delivering detailed diagnostics and analytics on customer experience. As the market leader in Mobile Intelligence, Carrier IQ enables the communications industry to deliver on promises of talking and surfing from anywhere by delivering insight on the mobile experience to our customers — mobile network operators.
Deployed on over 150M devices, we empower our customers with a unique source of information, directly from the mobile device, which represents an objective, impartial view of how handsets and devices are performing on the network, and how they are being used day-to-day. This knowledge is used to improve the quality of devices and the quality of the network, delivering tangible benefits to end-users while delivering significant cost savings to our customers. The Mobile Intelligence we deliver provides uncommon insight to common industry problems such as reducing customer care costs for smartphones, and understanding the performance impact of applications on the network.
Carrier IQ takes consumer privacy very seriously. Anonymization and consumer choice through opt-out are important and included capabilities of Carrier IQ systems. Services are delivered to network operators through an encrypted environment. Carrier IQ acts as a service provider to network operators and device manufacturers, and makes no independent use of data from Carrier IQ enabled mobile devices.
640 W. California Avenue, Suite 100
Sunnyvale, CA 94086